At IscoMart, we strive to ensure that your groceries and other products are delivered promptly and in excellent condition. Please review our delivery policy to understand how we manage deliveries, shipping costs, and timelines.

1. Delivery Areas

       Wecurrently deliver to the following locations:

• Puducherry : If your area is not listed, kindly contact our customer support to check if we can arrange delivery to your location.2. Delivery Timeframes

• Standard Delivery: Orders placed before 10:00 PM will be delivered within Two business days. Orders placed after the cutoff time will be processed the following business day.

• Same-DayDelivery: Available for select areas. If you place your order before 6 PM time, we will attempt to deliver it the same day, subject to product availability.

• Express Delivery: For urgent orders, we offer express delivery within [X] hours for an additional fee (available in select locations).

3. Delivery Charges

• FreeDelivery: Enjoy free delivery on orders above Rs 1000.
• Delivery Fee: Orders below the minimum threshold will incur a delivery fee Delivery charges may vary depending on your location and delivery option chosen.

4. Delivery Slots

• During checkout, you can select your preferred delivery time slot from the available options.

• Delivery slots are subject to availability, and we recommend booking your preferred slot in advance.

5. Delivery Process

• Onceyourorder is dispatched, you will receive a confirmation email or SMS with your delivery details, including the expected delivery time.

• Ourdelivery team will contact you before arriving to ensure you are available to receive your order.

• Please ensure that someone is present at the delivery address during the selected time slot to receive the order. If you are unavailable, please inform us in advance to reschedule delivery.

6. Unsuccessful Deliveries

• Ifour delivery attempt fails due to the recipient not being available at the designated address or any other reason beyond our control, a redelivery charge may apply.

• Wewill make two attempts to deliver your order. After two failed attempts, your order will be canceled, and any refund will be issued in line with our refund policy (minus delivery charges).

7. Special Delivery Instructions

• Ifyou have any special delivery instructions (e.g., leave the package with a neighbor or at the gate), please include them in the delivery notes section when placing your order.

8. Delays Weaim to deliver your order within the estimated timeframe. However, in case of delays due tounforeseen circumstances (such as bad weather, traffic, or public holidays), we will notify you immediately and reschedule the delivery at the earliest available time.

9. Delivery Quality Assurance

• Weensurethat all products are handled with care and delivered in the best possible condition.

• Uponreceiving your order, please check the items carefully. If you notice any damage, missing items, or incorrect products, report the issue to our customer service within 6 hours for a refund or replacement.

10. Delivery Exceptions

       Some locations may not be eligible for express or same-day delivery due to logistics constraints.In such cases, standard delivery options will apply.

For any further queries about deliveries, please contact our customer support team at [insert email/phone number]. Thank you for choosing IscoMart